Q: Does PRIME automatically detect my XPG memory modules?

A: Yes. However, if an older model is detected that cannot be automatically recognized, PRIME will prompt you and let you select your model from a drop-down menu. Please visit the PRIMA overview page to discover more PRIME supported XPG DRAM models

Q: My memory modules are not shown when I start PRIME. Why?　

A:

If XPG PRIME is unable to detect your memory modules properly, please follow below instructions to troubleshoot.

1. Please close all other lighting effects software (i.e. Asus Armoury Crate/Aura sync, *MSI Mystic Light, Gigabyte RGB Fusion etc.)

*If you wish to use PRIMAafter installing MSI lighting control software, you must uninstall MSI software, turn off the power, and then reboot before installing and enabling Prime.

2. Quit XPG PRIME by right-clicking the PRIME Icon available in the taskbar notification area and relaunch the application.

If the problem persists, please uninstall other applications designed to lock control of the device and fully shut down and turn on your computer.

Q: I have installed different memory models but I only see one type of module in PRIME. Why?

A: When detecting memory modules, PRIME will default to the first module recognized. However, mixing different types of memory modules on the same motherboard is not recommended.